Our well established automotive vehicle dealer client based in Johannesburg North currently holds a vacancy for a Warranty Clerk with e-Toyota experience.

The person in this position will be responsible to process warranty claims timeously and accurately in terms of the company's Policy and Procedures

Specific Role Responsibilities

• Warranty submission

• Process warranty claims in terms of Company Policy and Procedures (accurately and timeously)

• Obtain correct information on warranty claim regarding Customer complaint and cause of defect

• Obtain all relevant documentation pertaining to claim

• Ensure that claim tags are attached to parts and forwarded to the supplier in time

• Check suspense file daily

• Control claims status and report to Manager

• Control claims register and ensure that payment is received

• Assess vehicles eligibility for warranty work

• Check and confirm that all warranty parts have been tagged and stored by the Technicians correctly on a daily basis

• Assess and submit warranty claims in line with guidelines as set out by the distributor

• Assist with any other reasonable duties if and when required

• Attend all warranty training courses as held by the OEM

Qualifications and Experience

• Must have experience with Warranty Claims/ processes

• Computer literate

• Must have e-Toyota programme experience

• Good computer skills

• Multi-tasking ability

N.B. (Only candidates that meet the criteria will be shortlisted and contacted)

N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)