To monitor staff productivity and performance results at Head Office and at the branches by effective forecasting labor requirements, creating and managing staff schedules to accomplish a particular task on a daily basis.
Main responsibilities
• Manage staff KPI’s to ensure service levels and productivity goals are met and report back to management;
• Maintain and analyse workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement;
• Coordinate all reporting related to workforce KPI and report to management on a daily basis;
• Organize project tasks, structure information collection activities and set timelines for completion of required tasks;
• Serve as the resident expert on workforce management and KPI results;
• Participate in long range planning and the formulation of goals and targets;
• Drive business staff and departments to achieve targets;
• Manage and monitor staff attendance;
• Ensure staff is well equipped with the necessary business tool i.e. work station, desk top, business cards, etc.
Requirements
At least 5 – 10 years experience in a similar role