A vastly experienced and proficient professional with 20 + years’ experience in Operations management with international experience. Strong SLA management people and process management and setting up systems and procedures as per management and audit regulations. Highly skilled in the management of BPO international processes, managed with a team spread over multiple geography and location Adept in Forex and treasury management, Forex sales, operations management, funds, and cash management. Stringent in following AML & KYC procedures and implementation.Strong analytical and decision-making skills. adept at steering bottom-line profitability by ensuring optimal utilization of available resources and establishing new branches to widen reach. Trained in SWIFT. Trained and expert in Client Relationship Management and excellent in international relationship management. Outstanding relationship building skills with a high degree of solidarity, responsiveness, and integrity. Highly mobile, with experience of driving business whilst on the move. Proficient in handling operations in compliance with the rules and regulation laid by various governing bodies in India and abroad.