Are you a French speaking Customer Service Executive based in Johannesburg and looking for a new exciting job opportunity? A leading medical & security services company operating in over 76 countries are looking for you! This company provides medical and security assistance and support to our clients and their members / insured entities on a global basis, and are looking for a French speaking Customer Service Executive to provide empathetic, quality service to their customers

Your key responsibilities as the French speaking Customer Service Executive in Johannesburg will include:

- Provide empathetic, quality service to their customers in French
- Update all cases with the appropriate documentation
- Handle cases and phone calls in an efficient manner, as for company protocol and client specific Standard Operations Procedures
- Accurately notifies client as defined by company protocol and client specific Standard Operations Procedures
- Acts as the first point of contact for new and existing cases and serves as the voice of International SOS for their clients
- Maintain all cases in accordance with company policies and procedures
- Ensure the CD is aware of all medical reports and actions required during the shift
- Executes proper use of escalation protocol without fail
- Works with Supervisor / Operations Manager and Security staff for all security related issues
- Maintains confidentiality of all patient and/or client information
- Maintains the transmission document in a clear, accurate and concise format with the correct plan of action for hand over to the next shift
- Escalates all complaint or perceived complaint cases to the Operations Supervisor immediately
- Action all incoming tasks, faxes, emails and correspondence pertaining to active and/or closed cases
- Assist with the training of new Coordinators by mentoring them during their training program

Requirements for this French speaking Customer Services Executive job in Johannesburg:

- Fluent in French and English
- Customer service oriented
- Working knowledge of CRM technology
- IT literate and proficient in the usage of computer software including Microsoft Outlook and Word, and experience working a database is preferable
- General knowledge of world geography but particularly Sub-Saharan Africa desirable
- Travel or Study-Abroad experience (Studies, Personal, Volunteer) would be an advantage
- Completed Grade 12 / Matric
- Tertiary education preferable
- Typing speed of 40 wpm
- Shift work across the Assistance, Response Centre and Medical Transportation platforms in accordance with a pre-published duty roster (24 hours a day, 365 days a year)

If you meet the above requirements for this French speaking Customer Services Executive job in Johannesburg, we would like to hear from you! Please send your CV through. If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist