Education: • Grade 12 or equivalent
• Accommodation Certificate/ Hotel School diploma is advantageous
• Driver’s license
Work experience:
• Previous experience in the same or similar position in a 4/5 star hotel
• Understand the Tourism Industry
• Familiar with all duties and procedures in Front Office / Reservations Department
• MS Office (Word, Excel and Email) is essential
• Opera experience is essential
Other: • Reliable, responsible and dependable to fulfil obligations
• Attention to detail
• Willingness to lead, take charge and offer direction
• Ability to multitask
• Show initiative by taking control of task
• Excellent communication (verbal & written) skills
• Friendly and service orientated
• Own vehicle
Tasks (include but
not limited to): • Knowledge of room availability
• Efficient filing
• Answering the telephone
• Make bookings on Opera
• Adhere to the cancellation and no-show policy
• Identify VIPs and communicate to relevant departments
• Ensure all group information is correct on Opera
• Ensure all deposits are received and recorded timeously
• Provide weekly reservations forecast

*Please note that only successful candidates will be contacted*