I am an extremely effective training and quality management specialist, focusing on the fundamental elements of TQM, management commitment, employee empowerment, Fact based decision making, continuous improvement and mainly customer focus. The above points highlight the pillars of TQM which I believe strongly in, any business requires a TQM team to ensure that *Customer satisfaction is of utmost importance, with an extensive knowledge of sportsbook and VIP segmentation. I also have an in-depth knowledge of the online casino environment, compliance and regulations.