I have worked in the contact center and training industry for many years. During this time, I developed a great passion working with customers and up-skilling agents and interns, which steered my in the direction of the facilitation of a diverse range of SETA accreditation courses. I continuously strive to up-skill myself and stay ahead in the training industry. I have a vibrant personality and take great pride in my work. I am punctual and work extremely well under pressure. I consider myself as and strong team player, who always obtains a successful outcome to the learners experience through various methodologies for continuous improvement. I like to take up a challenge, as I know that through my working experience I can utilize my strengths to make a positive contribution to any business. As a facilitator, I provide a variety of SETA accredited learnership and short courses in many provinces around South Africa. I learnt of the importance of being available to my learners and clients at all times while working under pressure to obtain positive outcomes of all learners POE`s and maintain customer satisfaction and also passionate training unemployed learners and learners with disabilities. I am diverse, friendly, hardworking, punctual and dedicated, and am sure that I can master any challenge or task that is given to me with ease. I do have letters of confirmation from my clients to confirm all the training that I have done over the years if requested. A more detailed copy of my CV may be viewed on my online profiles via My Strikingly http://www.******.*** or on LinkedIn -http://www.******.***