I have close to 18 years experience in the customer service environment across various industries and have enjoyed learning about people, managing customer expectations, process and content creation, self awareness and many other topics. My best experience by far has been working with the most amazing people and playing a part in their development and growth. Roles that I have fulfilled in the last 10 years Customer Support Manager SA (Telecomms) Customer Experience Manager SA (BPO) Quality & Customer Experience Officer ( Telcomms) Quality Assurance Manager( Insurance) I appreciate your time and look forward to your reply