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Frank R.

Service Advisor

Hourly Rate: R 350 ph

8 years experience

Johannesburg

About Frank

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I am a trusted business adviser who provides valuable guidance around business operations, projects and optimization of IT infrastructure through quality Service Delivery Management. With knowledge to analyze service impact, compliance and risks involved around the changes or releases business wish to implement. Furthermore, I am very result oriented and know how to communicate with clients. For example, one of my responsibilities is to keep clients updated about the IT Changes or DR Activities or Incident update when there is a failure or breakdown on services we manage on behalf of our clients. My key strengths that would support my success in this position include: • I have successfully managed global and local teams who supported live-use services/applications. • On a daily basis, I successfully engage and manage services across the Africa continent. • I strive continually for excellence. • I have successfully contributed to service transition of services from the UK to South Africa • I provide exceptional contributions in contract negotiations and customer service for all clients. I also have a comprehensive understanding of the full lifecycle for software development projects. I also have experience in Service Transition where I also learned to manage risks that comes from projects and may destabilize production. As requested I am enclosing my resume, where you can find details information on my experience and skills. References are available and listed in my resume. If you need additional information or documents, feel free to call me on +(***)-***-**** or send me an e-mail on ****@*****.*** or ****@*****.***.

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