My client is a distributor of various niche software solutions and platforms based in Rosebank, Johannesburg.

The role reports to the Head of Sales Africa.

- Own transport and a valid Driver’s licence is
essential
- Working Hours: 07:30 – 1600 or 08:00 – 16:30 or
08:30 – 17:00
- These are hybrid roles – you get to work in both
the office and from your home.

EXPERIENCE NEEDED

•Proven work experience as an Account Manager/Key Account Manager focussing on the African Market
•Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
•Solid experience with CRM software (e.g., Salesforce, Zoho CRM or HubSpot) and MS Office
(particularly MS Excel)
•Experience delivering client-focused solutions to customer needs
•Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
•Excellent listening, negotiation, and presentation abilities
•Strong verbal and written communication skills

EDUCATION/QUALIFICATIONS NEEDED

- Business degree or similar

KEY TECHNICAL KNOWLEDGE, SKILLS & ABILITIES NEEDED

•Management of customer communications
•Understanding of Internal Audit and Risk Management
•Problem-solving skills and ability to deal with potentially difficult clients
•Mature individual with a high level of emotional intelligence.
•Proven track record of meeting or exceeding quotas and receiving positive customer feedback
•Proficiency with common customer success and customer relationship management software, such as Salesforce

BEHAVIOURAL COMPETENCIES AND OTHER SKILLS NEEDED

- High level of accuracy
- Detail orientated
- Financially literate
- Proactive
- Alert to new ideas, trends, and methods
- Sense of humour
- Driven
- Success orientated

KEY EXPECTED DELIVERABLES

•Ensure that the client is sufficiently enabled to maximize solution utilization
•Ensure that the client is satisfied with the services received and drive improvements on areas
where they are dissatisfied
•Effectively partner with the rest of the services team to ensure the overall team's success
•Effectively partner with the business development manager team to ensure optimization
opportunities are realized
•Develop and maintain excellent product knowledge to ensure that the benefits and value
of all products are understood, communicated, and ultimately well represented in the market
•Act as the main point of contact in all matters relating to client concerns and needs
•Build and strengthen client relationships to achieve long-term partnerships
•Maintain accurate client records, keeping track of any contract updates and renewals
•Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs
are being met
•Develop a thorough understanding of our products and service offerings to upsell and
cross-sell to clients
•Handle inquiries and requests from customers and address their needs
•Stay on top of accounts, making sure they’re receiving services that are within their budget
and meeting their needs
•Meet regularly with other members of the team to discuss progress and find new ways to improve business
•Generate progress reports to give to clients and higher-ups within the organization
•Identify upsell, cross-sell, and renewal opportunities and communicate with the sales
team regularly

REMUNERATION & BENEFITS
- Basic salary
- Commission