We are seeking an Account Manager to be based in Port Elizabeth.

The incumbent will report into the Regional Manager, the key performance areas will be as follows: -

Ensure a sustainable and profitable mutual growth
Develop, at different levels, a transverse relationship with the customer and ensure strategic alignment
Ensure and improve Customer Satisfaction and Loyalty
Understand the Customers overall business and activities (competitive environment, growth strategy, productivity, profitability)
Identify customer needs and drive opportunities in agreement with the commercial business strategy, the market, category, portfolio
Drive the deployment of operational and strategic plans jointly with the Customer and the internal organization (targets, budgets...)
Actively pursue business opportunities
Drive closure of long-term sales contracts
Pro-actively drive resolution of customer issues
Ensure accurate sales forecasts
Responsible for the financial objectives of the customer
Ensure the coherence of the commercial action plan
Follow the improvement of action plans and intervene, in case of difficulties
Validate and coordinate the coherence of actions lead in the market
Coordinate the new business opportunities in the region
Share best practices
Drive the development plans of customers within the region
Regularly encourage top level customers to identify the opportunities to increase customer profitability for a sustainable and profitable mutual growth
Develop, implement a multi-annual strategic plan concerning a key account and transform it into an annual operational plan, based upon the Company strategy and upon the Customer expectations/contributions/strategies and turn it into, according to the Divisional plans (Products and Services) and the overall company strategy.

The ideal incumbent should meet the following minimum criteria: -

Customer Relationship Management within the FMCG/Chemical industry
Knowledge of the Product Portfolio
Organized/Self-drive/Priority Management
Integrity and Trust
Ability to work in a cross functional way
Analysis and synthesis skills, Team Player & Leadership
Excellent communication skills
Excellent appearance
Customer orientated; results orientated
Business Awareness
Must be prepared to travel (inland and the Garden Route)
Matric