My client is a distributor of various niche software solutions and platforms based in Rosebank, Johannesburg.

2 x Account Managers needed urgently for South African client base.

The roles report to the Head of Sales South Africa.
? Own transport and a valid Driver’s licence is essential
? Working Hours: 07:30 – 1600 or 08:00 – 16:30 or 08:30 – 17:00
? These are hybrid roles – you get to work in both the office and from your home.

EXPERIENCE NEEDED
• Proven work experience as an Account Manager/Key Account Manager
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g., Salesforce, Zoho CRM or HubSpot) and MS Office
(particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills

EDUCATION/QUALIFICATIONS NEEDED
- Business degree or similar

KEY TECHNICAL KNOWLEDGE, SKILLS & ABILITIES NEEDED
• Management of customer communications
• Understanding of Internal Audit and Risk Management
• Problem-solving skills and ability to deal with potentially difficult clients
• Mature individual with a high level of emotional intelligence.
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, such as Salesforce

BEHAVIOURAL COMPETENCIES AND OTHER SKILLS NEEDED
- High level of accuracy
- Detail orientated
- Financially literate
- Proactive
- Alert to new ideas, trends, and methods
- Sense of humour
- Driven
- Success orientated

KEY EXPECTED DELIVERABLES
• Ensure that the client is sufficiently enabled to maximize solution utilization
• Ensure that the client is satisfied with the services received and drive improvements on areas
where they are dissatisfied
• Effectively partner with the rest of the services team to ensure the overall team's success
• Effectively partner with the business development manager team to ensure optimization
opportunities are realized
• Develop and maintain excellent product knowledge to ensure that the benefits and value
of all products are understood, communicated, and ultimately well represented in the market
• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs
are being met
• Develop a thorough understanding of our products and service offerings to upsell and
cross-sell to clients
• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they’re receiving services that are within their budget
and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales
team regularly

REMUNERATION & BENEFITS
? Basic salary
? Commission