An opportunity has become available for an experienced Client Services Assistant within the Logistics Industry.Minimum Requirements: Matric or equivalent qualification High level of computer literacy MS OfficeMinimum of 2 years working experience in Freight Forwarding (Air, Ocean & Road)Analytical and love problem solvingExceptional communication skills (written and verbal)Ability to manager time effectivelyStrong administration skills and able to build strong client relationshipsAble to perform under pressure whilst maintain high energy levelsPay great attention to detailAble to motivate others and exceed peoples expectationsProfessional and approachableConfident and able to liaise / present / negotiate on all levelsAbility to adjust effectively with new processes and requirementsValid drivers licence and own vehicle would be advantageousKey Performance Areas: Assist Customer Services and Key Account Managers with efficient shipment movementResponsible for indent monitoring and ensure constant follow up with client and supplier until process is completeEnsure rates are applied to shipping documents as per forwarding instructionsObtain shipment details and documents, check quality of pre-alert and ensure operations department receive required documents timeouslyCreate status report for Customer Service or Key Account ManagersAssist with resolution of Debtors queriesEnsure clients, Customer Service, Key Account Managers are updated with regards to daily shipment eventsManage estimates and advice Customer Service or Key Account Managers of deviationsReport directly to the Client Services Manager