Any specialisation / focus
area as agreed with the
Line Manager
Patient centric, coordinating patient and
healthcare provider
schedules effectively;
ensuring a
comprehensive
admission experience
from beginning to end.

Minimum Required Qualifications and Experience

? Grade 12
? Computer Literacy: Excel, Word
? SAGE Evolution
? Therapy Edge
? Call centre training with Communication and Telephone Etiquette
Desirable Required Qualifications and Experience
? Office Administration (Admissions, bookings, Data Capturing, billing, invoicing, reporting) and Reception work in the medical environment; a
minimum of 1 year
? N4 Medical Secretarial Course or equivalent
? Data Capturing
? Monitoring and Evaluation
? Quality improvement
? Customer Care Training
? SME Metrics

T E C H N I C A L A N D B E H A V I O U R A L C O M P E T E N C I E S

? Multi-tasking
? Flexibility
? Fanatical attention to detail
? Customer Service
? Time management
? Organizational skills
? Professionalism
? Quality Focussed
? Excellent Interpersonal Skills
? Problem Solving Skills Matric

K E Y P E R F O R M A N C E A R E A S

? Customer Relations
? Administrative Duties
? Financial Administration
? General Office Duties and Reporting
? Reporting
? Answer calls and assist all clients or transfer calls to relevant personnel. Maintain a polite and consistent phone manner using proper telephone
etiquette.
? Be a good listener.
? Record messages and distribute to relevant personnel
? Give directions to clients precisely and effective

Closing Date : 27 July 2022