Call Centre Manager - Krugersdorp

2019/10/17 9:16:30 AM
Call Centre Manager
Matric and degree/ diploma within IT and Call Centre Management within an IT industry.
Functional Responsibilities:
Ensuring online machines are cross referenced and up to date
Ensuring support is activated when needed
Attending meetings
Management reports on daily / weekly / monthly basis
Enforcing contractual obligations
Customer based & departmental recourses &, both on-site and remotely
Track resources on a national basis
Manage escalation
Manage the data integrity of the call system
Report to customers and management on outputs and trend analysis.
Thorough Knowledge of MS Office Package
Knowledge of call centre procedures
Excellent Communication skills
Excellent customer relations skills
Management Skills
Minimum Qualification Indicator:
Matric / relevant degree
Diploma with in IT
Call Centre Management
3 - 5 years call centre
3 -5 years in a management role

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