Job title: Claims Consultant
Career level: Mid Level
Qualification: NQF4 Short-Term Insurance qualification and RE
Location: Centurion, Pretoria
Company industry: Financial sector
Employment status: Full Time
Years of experience: 3+ years

Job description:
This role is responsible for coordinating and overseeing, managing and negotiating the settlement of the claim. The Consultant is accountable for finalizing the claim end-to-end.

Responsibilities:
• Register claims and appoint assessors
• Process recovery and third-party claims
• Manage claims in terms of claims SLA
• Make decision regarding merit - indemnify or not
• Negotiate settlement
• Manage the salvage process (motor & non-motor salvage)
• Detection of fraud and management of fraudulent indicators
• Keep the operational system updated
• Provide thorough and timeous feedback to the relevant parties
• Complaints resolution

Skill set required:
• Matric
• NQF Level 4 - Full qualification (Short-term insurance) as set by regulation
• Regulatory Exam Level 1 Successfully completed
• A minimum of five (5) years´ claims handling experience (both commercial & personal lines)
• DOFA confirmation from FSB
• Ski system experience (Genasys system) will be an advantage