Claims Team Manager (JB1932)
Parktown, Johannesburg (Hybrid working model)
R600 000 – R800 000 CTC per Annum
Benefits: Medical Aid, Pension, performance-based bonus
Duration: Permanent
Working hours: 06:30 – 14:30 (Reporting into Australia)

Overview
Experienced insurance Claims Manager required to lead and mentor Claims teams with the support of three Team Leaders.
You will be responsible for South Africa Claims Operational Management, minimising claims costs whilst delivering timely and quality service.

Minimum Requirements:
Business, finance or veterinary sciences degree
5 or more years relevant experience specific to insurance claims
3 or more years management/ supervisory experience
Strong understanding of the General Insurance Regulatory environment and an ability to apply this in an operational setting
Strong technical insurance and policy interpretation skills

Duties and Responsibilities:
Prepare and deliver the claims business strategy in alignment with broader business objectives
Responsible for development and administration of annual department budget to attain business goals with operational stability
Manage metrics, ensuring customer satisfaction, and reporting performance levels related to the PSSA Claims Department
Maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance
Ensure compliance with regulatory agency guidelines and standards
Minimise the time taken for a claim to be processed end to end
Identifying and addressing systemic issues and training gaps for the Claims Department
Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and employee development
Implement and deploy processes, systems, and people capabilities across the claims function to achieve target business performance
Providing regular and meaningful reporting of workflow, trends and performance to the General Manager of Claims
Contributing to the innovative and continuous improvement culture through collaboration with all Claims Operations Sites
Effectively lead, motivate, coach and manage the operational requirements of the Claims department