Client Liaison Officer (JB1582)
Century City, Cape Town
Market Related

The primary function is to ensure customer retention by addressing student queries effectively and ensuring the resolution is communicated in a professional manner.

Educational Requirements:
Grade 12
2 years Call Centre Experience with Customer service
MS office proficient
Excellent negotiation and presentation skills
Excellent communicator

Duties and Responsibilities:
Customer retention
Customer cancellation resolution
Customer cancellation appeal resolution
Achieve agreed targets
Reporting
Ad hoc duties