Client Liaison Officer – Medical Scheme - Polokwane

JOB SUMMARY
The Client Liaison Officer role will provide onsite client services and resolve member and potential member queries.

KPAs
Administration and support
? Visit, interact and assist members in Departments and other public service offices as and when required;
? Facilitate meetings and one-on-one sessions in an effort to resolve administrative issues encountered by members;
? Receive Scheme correspondence from members and submit to the Administrative team on a daily basis;
? Follow up with members on outstanding information or documents required by the Scheme to finalise business processes;
? Assist the marketing service provider at marketing events by attending to member queries;
? Attempt to resolve all queries at first contact;
? Log all resolved and unresolved queries on a daily basis for reporting purposes;
? Compile a daily activity report;
? Escalate all unresolved queries to the admin team through the team leader on a daily basis;
? Represent the organisation well at all times in line with the mission, vision and values;
? Maintain positive Scheme member and stakeholder relationships;
? Facilitate effective communication between members and the Scheme;
? Compile weekly, monthly and quarterly activity reports for submission to the Team Leader;
? Provide ad hoc information when requested;
? Have extensive Scheme and operational knowledge to assist in resolving member queries;
? Must have the ability to use a computer and required systems to resolve member queries; and
? Market the Scheme to potential members and assist in enrolling them on the Scheme.

Requirements
? Matric (Grade 12) and/ or
? Post- matric qualification will be added as advantage
? At least 1 - 2 years customer background in call centre or service environment/ customer relations
? Computer literacy (MS office)
? Must be in possession of a valid driver’s license
? Own vehicle (advantageous)
? Must be willing to travel at short notice
? FAIS Accreditation or background will be added as advantage
? Knowledge of the South African medical scheme industry/ healthcare background (Advantageous)
? Excellent Interpersonal skills
? Persuasiveness
? Self-motivated and pro-active
? Networking skills
? Perform under pressure and driven to meet deadlines
? Creative and innovative
? Good written and verbal communication skills
? Team Player