National Debt Advisors (NDA), a renowned Debt Review company based in Cape Town CBD, is recruiting a skilled Team Leader to manage the performance and service quality in the Collections department. The ideal candidate would be experienced in the Debt Review industry, having managed and evolved a team of inbound and outbound agents in a call centre setting. Are you ready to enhance your expertise in a well-established business? We offer a diverse and stimulating work environment, professional development and terrific incentives!

Qualifications and Experience:

• Matric (essential)
• Related Diploma or degree (advantageous)
• Clear ITC and criminal record (essential)
• Min. 2 years’ Debt Collection experience (essential)
• Min. 2 years’ Debt Review experience (essential)
• Min. 2 years’ Team Leader experience in a collections environment (essential)
• POPI knowledge (advantageous)
• Knowledgeable in Payments Distribution Agents
• Acquainted with payment processes, tools and systems

Competencies:

• Ability to work with precision in a high-pressured environment
• Ability to interpret and communicate complex data and results
• Strong problem solving and decision-making skills
• Knowledge of debt collection systems and technologies
• Exceptional verbal and written communication skills
• Distinguished Customer Service skills

Responsibilities:

• Managing a team of Payments and Collections Administrators
• Analysing data and utilising the information to promote productivity and continuous staff development and expansion
• Ensuring high collection and retention rates
• Efficiently managing the collection book at optimal capacity
• Providing encouragement, training, coaching and performance improvement plans to agents where needed
• Ensuring adherence to compliance requirements through call listening and performance evaluation
• Liaising with other departments to ensure synergy and ultimate company success
• Ensuring relevant HR documentation is submitted electronically as well as manually

Please Note: Correspondence will only be conducted with shortlisted candidates. Should you not hear from us within 7 days, please consider your application unsuccessful for the specific vacancy you applied for. All applications sent to National Debt Advisors will go onto our database and once a suitable vacancy becomes available, we will be in contact with you.