One of the top BPO Outsource Centres in South Africa have an amazing job opportunity for a Customer Service Agent to join their team in Cape Town. They are launching an international USA customer support Logistics campaign and are looking for exceptional customer service representatives with a background in Air Freight logistics to join their dynamic team. Does this sound like you? Keep reading!

Your key job responsibilities as the Customer Service Agent in Cape Town will include:

- Answer inquiries via phone and email
- Proactively track shipments
- Update shipment status and tracking notes in their tracking management system
- Communicate with clients regarding shipment delays and status updates
- Communicate with our vendors regarding shipment delays and status updates
- Troubleshoot delayed shipments potentially finding alternate transit
- Multitask between platforms on the client’s CRM system
- Deliver the best possible customer satisfaction through your interaction with your clients
- Ensuring that customers are satisfied with support resolutions provided
- Determining the quickest, most effective ways to answer a customer’s questions
- Escalating queries and concerns
- Working with a team to find appropriate solutions
- Quickly identify and communicate new issues for expedient investigation and resolution
- Achieve specified client SLA’s

Requirements for this Customer Service Agent job in Cape Town:

- Must have Matric
- Have a minimum of 1 year’s customer service call centre experience
- Neutral accent
- Excellent written and verbal communication skills
- Computer literate with good data capturing capabilities
- Experience working with USA clients advantageous
- Ability to work shifts
- Ability to multitask – working on multiple screens at once
- Exceptional interpersonal and customer service skills
- Analytical and problem-solving skills
- Strong technical ability including proficiency with email and support ticketing systems
- Multitasking and organisational skills
- Attentiveness and patience
- Ability to find the positive in any situation
- Logistics, courier or freight forwarder experience
- Import / Export customs knowledge