Advert Ref: RMQ604
Advert Title: Customer Service Officer
Area: La Lucia, Durban
Advert Type: Full-Time
Working Hours: 40 Hours
Time Conditions: Dayshift
Salary: R17,000 – R33,000
Closing Date: 24 May 2022

Role Summary
We are looking for a customer service officer with superior communication skills and a great work ethic to join our team. As the customer service officer, you will work directly with customers to meet their needs, answer their questions and provide support. You must also be a keen note-taker who is adaptable and optimistic.

Duties and Responsibilities
• Answer customer inquiries via phone, email, and in-person
• Direct customers to online resources
• Update customer records in the system, including notes about interactions
• Pitch ideas for improving customer care
• Create and maintain reports about customer interactions
• Attend weekly staff meetings
• Participate in team-building activities
• Develop a rapport with customers
• Encourage customers to complete surveys
• Make recommendations to management to improve customer experience

Requirements and Qualifications
• High school diploma or GED required
• Associate or bachelor's degree preferred
• 2 years’ of experience using Microsoft Office
• Basic knowledge of office equipment
• Previous experience in an office or call center