Candidate must have SAP and Intermediate Excel experience. If they have customer service experience it is a bonus.
Position will be available for a fixed term contract position for 1 year and perhaps longer based on performance? The position might run year on year as contract position.


This is a summary of the duties (they will receive training but if they had exposure it will be good)

• First point of contact in resolving customer issues (order status/expediting/ETA's/shipping inquires) and last point of resolution.
• Respond to customer’s RFQ with company Quote.
• Check pricing and lead time with production.
• Ensure all information on quote is correct and accurate.
• Send Quote to Customer with company T&C’s.
• Follow all company procedures for quoting.
• Set up new customer accounts and maintain customer database.
• Process customer orders and acknowledgments, ensuring accuracy and completeness of order.
• Document customer interactions recording details of inquiry, comments, and transactions including follow up.
• Identify and communicate lead times and order status.
• Coordinate with production planner to meet specially required delivery dates.
• Provide timely and accurate updates/notifications pertaining to customer orders.
• Communicate with the sales team to meet and exceed customer’s service expectations
• Provide problem solving techniques and solutions to customers as needed
• Follow-up on completion of RMA process.
• Maintain digital filing system. (Scanning)
• Process customer orders/changes/returns according to established department policies and procedures.
• Communicate and coordinate with internal departments as necessary
• Work closely with the credit department to resolve disputed credit items.
• Assist in the improvement of department procedures
• Generate reports from AX and other systems as required
Looking for a young, vibrant and hardworking individual who is willing to learn and grow.

Salary (depending on experience) R20 – R30k TCTC.