Customer Solutions Data Integration and Business Intelligence Expert | Johannesburg | req72542

We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.

YOUR ROLE

The Customer Solutions Reporting and Data Integration Team Member is part of the Centre of Excellence (CoE) and reports functionally to the team leader CoE Business Intelligence and Data Integration. The role is cross-functional across the business fields Air Logistics, Road Logistics, and Sea Logistics and covers responsibility for Customer reporting and the technical implementation & re-engineering of EDI customers

YOUR RESPONSIBILITIES

Support Solution Implementation projects in line with the Global Customer Implementation Methodology (GCIM) by executing the Solution Implementation Manager Role (SIM)
Consult on Reporting Projects / Requirements throughout the sales cycle
Work together with MEA Regional Office to create Regional B.I. and Tableau standards based on National customer / vertical requirements
Act as Certified Customer Shipment & Customer Order Reporting Super user
Provide input to Corporate to develop global standards to better Company offerings to customers with regards to EDI and API.
Integration post production support (Mapping updates, Communication protocol changes etc.)
Logical Mapping for EDI projects, Integration system setup and configuration as well as testing and certification
Document project progress, support requests and invested efforts via Jira and Request Tracker

YOUR SKILLS AND EXPERIENCES

IT Degree
You have 2 years’ experience in Freight Forwarding and 3 years’ experience in IT
You have 1 - year experience in Project Management (Knowledge)
Proficient in Microsoft Office (Word and Excel)
Programming Languages (important)
Good command of the English Language - both written & spoken
Excellent customer service skills and ability to work with all levels in the organizational hierarchy
Good communication and Problem-Solving skills