CV Desk Jobs: Debt Collections Manager
Unit: Finance
1st Line Manager: Chief Financial Officer
Direct Subordinates: 3 x Debt Collectors
Location: Johannesburg
Remuneration: Market-related
Employment Period: TBC

Overall Purpose of the Job: To proactively monitor loan repayments and manage the collections of accounts due in line with the Debt Management Policy, procedures, and Loan agreement on behalf of our client.

Inherent Requirements:
o B Com Degree (NQF Level 7) in Financial Management or Credit Management or equivalent
o Advantage if have passed FAIS Regulatory EXAM (RE1 Certificate)
o Training: Company Policies and Procedures, Systems Training, Leadership and Management skills
Experience:
o 8 Years of Experience in Credit or Collection Management
o 3 Years of Managerial Experience
Competencies (Skills, Knowledge, and Behavioural Attributes):
o Skills: People Management, Time Management, Reconciliations, Communication, Quality Management
o Behavioural Attributes: Logical Problem Solving, Quality Oriented, Ethical, Results-focused

KPA / Main Outputs and Responsibilities for this Position:
Management of Debt Collection Operations:
o Management of the Debt Collection Business Unit
o Ensures pre-legal activities and evidence is properly compiled.
o Reviews cashbook batches and runs debit orders from Debt Collectors.
o Vets and reports on the deals via Management Credit Committee, Debt Management Committee, Credit Management, EXCO
o Conduct Client visits to encourage payments and establish good relations.
o Arranges and recommends payment plans.
o Analyses delinquent accounts and prepares reports on high-risk accounts including recommendations for resolution.
o Reviews reconciled transactions, recommends journal entries to maintain accurate account balances.
o Submits requests to Senior Management for accounts requiring reprieve/extension/settlement.
o Maintains bad debt and bad debts recovered records.
o Monitor’s collections and provides updates.
o Manages the Debt Collection Agencies.
o Identifies accounts requiring legal action and coordinates collection with a third party.
o Crosschecks and confirms the accuracy of all dates, facts, and figures that are subject to client and third party.
o Analyses portfolio performance and submits recommendations to the Management Credit Committee and Debt Management Committee.
o Identifies and mitigates risks from the vetting stage of the deal as a member of the Credit Committee.
o Develops, implements, and reviews credit policy and procedures.
Administration
o Ensures audit and credit policy compliance.
o Prepares provisions for bad debts and write-offs.
o Systematically allocates new clients and captures information on the system in order to generate contracts.
o Manages receipts, new loans, and re-advances on a monthly basis for respective contracts.
o Manages accounting information for reporting purposes.
o Manages the loan receipts on cashbook on a monthly basis on the system.
o Maintain Debtors database by term codes, deleting inactive clients, updating clients' contact details, ensuring uniformity in clients naming conventions, linking clients’ accounts to account groups, and confirming the accuracy of beneficiary banking details.
HR Management:
o Sets annual performance objectives for employees.
o Ensures all employees have signed performance agreements.
o Conducts employee appraisals.
o Develops action plans to address poor performance.
o Identifies training needs of employees.
o Ensures ongoing training and development of employees.
Stakeholder Relationship Management:
o Manages relations with all stakeholders.
o Manages relationships in accordance with policies and procedures.
o Ensures regular communication with Clients.
o Ensures and enables clear and open communication between stakeholders and our client
Reporting:
o Captures journal on the system upon receipt from Debt Management Committee.
o Compiles monthly management reports.
o Compiles required and special reports on operating functions of the department.

#REF: DCM. Closing date: 4th August 2021 COB.