The responsibilities of the position include, but not limited to:

Policies and procedures
• Ensure debtors policies are updated and adhered to
• Ensure debtors make recommendations to improve quality of invoicing and collection procedures

Debtors account management
• Manage integrity of debtor’s information & banking details across systems
• Ensure accurate billing and timeous collections
• Ensure unpaid debit orders process is followed to prevent losses
• Provide weekly status updates on debtor ledger balance reconciliations
• Monthly Stock Counts - Stock Take
• Filing – Admin
•
Billing
• Drive and oversee billing process ensuring accuracy and completeness of invoices raised
• Generate and review the monthly recurring invoices for accuracy before posting
• Review banking details from the financial system for accuracy before generating and running the debit order collection
• Review reasons and accuracy of credit notes before final approval
• Ensure cancellations are actioned timeously to prevent billing errors and lost devices

Reporting
• Prior month billing accuracy review
• Monthly debtors ageing reports review
• Feedback on debtors ageing & planned actions to remedy outstanding balances

Customer queries
• Manage the query resolution process for billing, cancellations and settlements
• Maintain the various sources of information required for query resolution

Team management
• Manage a staff of ± 6
• Provide development input and opportunities
• Provide leadership and a supporting environment

In order to be considered for this position the following requirements need to be met:
• Min post-Grade 12 Qualification
• Diploma in Credit Management
• Diploma/Degree in accounting / finance / business advantageous
• MS Office proficiency
• Intermediate to Advanced Excel skills
• 3 to 5 years’ experience in Debtors supervisory role
• 3 to 5 years’ experience in the preparing of monthly billing calculations as per debtor agreements
• Experience managing final demand & legal correspondence
• Experience in cashbook reconciliations and allocations advantageous

Technical Competencies:
• Must be computer literate
• MS Office proficiency

Behavioral Competencies:
• Initiative
• Problem-solving ability
• Planning & organization
• Decision-making ability
• Patience & empathy
• Attentiveness
• Clear communication skills
• Time management skills
• Ability to ‘read’ customers
• Persuasion skills
• Passion & attitude
• Ability to cope with stress and change
• Customer orientation
• Goal-oriented focus
• Ability to lead a team

To apply for this position, include a 2-3-page CV, specifying the position you are applying for. If you do not hear from us within 14 days consider your application unsuccessful.