DISPATCH CONTROLLER – Alrode, Alberton.
Manufacturing company, looking for a Dispatch Controller - with Warehousing & logistics experience – reporting to the Warehouse Manager.

OBJECTIVE:
To oversee material handling, customer service, transportation and planning staff.
To liaise with internal and external customers.
To supervise efficient checking and packing processes in Dispatch.

DUTIES:
1. Ensure all orders invoiced before 3:30 PM - are despatched the same day. Supervise packing of orders. Ensure deliveries go out in full and on time. Supervise checking accuracy of orders despatched. Manage workflow and quotas on a daily basis.
2. Customer Service.
- Control the flow of outgoing finished products. Adhere to policies & procedures relating to the security of Company assets. Report out of line incidents & take appropriate action.
3. Manage Routing and Efficiencies of the internal fleet of delivery vehicles.
- Vehicle Routing - manage routing schedules of vehicles on a daily basis. Report out of line incidents and take appropriate action. Adherence to all Service & Maintenance agreements - ensure fleet is well maintained, reliable and cost effective. Keep breakdowns to a minimum.
4. Manage approx. 26 staff (incl. Drivers, Assistants, Pickers, Controllers, Tracker).
- Manage overtime. Assist W’H Manager with - performance reviews, ratings & set new goals. Provide continuous communication, feedback & coaching.
5. Manage Health & Safety - Housekeeping and H&S procedures within W/House.
- Ensure adherence to vehicle and equipment maintenance schedule.
6. Management Reporting.
- Ensure proper chain of custody & controlled shipping environments. Identify & implement logistic benchmark standards for input into commercial decision making.

Skills / Experience:
• Matric, plus relevant qualifications (Logistics / or Warehousing)
• Excel
• Bi-lingual: English & Afrikaans
• Excellent verbal and written communication
• Skills to perform any of the duties in the W/House & Distribution department

• Strong personality / Problem solver & Deadline driven
• Ability to handle pressure / Team player & Customer focused
• Integrity, credibility, trustworthiness and a professional appearance - non-negotiable
• Strong interpersonal and leadership skills - to motivate & instruct employees in the company