Dutch speaking Digital Client Support Advisor - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape 3 days ago 24-11-2021 1:52:36 PM
We have an exciting career opportunity for a Dutch speaking Digital Client Support Advisor to join a worldwide leader in Customer Experience Management, and shared services for international markets at their offices in Cape Town, South Africa. If you’re looking to start your international career in a multicultural environment, this job could be perfect for you!

Your key job responsibilities as the Dutch speaking Digital Client Support Advisor in Cape Town, South Africa will include:

- Inbound Customer service for bookings, purchases of services
- Assistance with concerns regarding payment, booking, and further questions about customer accounts
- Management of changes, adjustments, complaints, and any other customer concerns
- Fully paid product and systems training provided
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels

Requirements for this Dutch speaking Digital Client Support Advisor job in Cape Town, South Africa:

- Native/Advanced level in Dutch language: Verbal & Written skills essential
- Permanent residence permit or South African ID holders only
- Flexibility to work shifts. Weekends may apply
- Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred
- Excellent Computer literacy & technical skills
- Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial
- Own transport
- No criminal record