A company that’s home three of the most exciting brands in the sports and gaming industries have an AMAZING career opportunity for a Dutch speaking Team Leader to join their team in Cape Town, South Africa. This is a truly exciting time to consider joining their team as they are offering the chance to work in the heart of the sport industry as they look to quickly expand their successful, privately-owned business. Don’t miss out on this great job opportunity. Get in touch today!

Your key job responsibilities as the Dutch speaking Team Leader in Cape Town, South Africa will include:

- Live and breathe the player experience and sports daily, analysis of incoming contacts, understand the why, put in place continuous improvement initiatives to provide long term resolutions on repeated contact
- Work closely with the Senior Management team and oversee the strategic development of the Customer Sports Operations department to improve the player journey, their experience, and the overall operation
- Integrate the new Sportsbook Customer Support team into the wider structure; re-aligning roles and functions wherever and whenever required
- Constantly review and optimise the operating model (People, processes and where possible technologies)
- Be the primary point of contact for the end to end player experience, through effective ownership of any service-based escalations
- Responsible for the delivery of monthly service reviews to the Senior Management team
- Responsible for the integration of 3rd party 2nd line team, from working together to put in place processes and procedures, point of contact, line of escalation and most important set KPIs for response times
- Plan and organise resources to deliver the best coverage for a 24/7 operation 365 day a year. Think out of the box how to accommodate major events such as the Grand National, where expected contacts will spike

Requirements for this Dutch speaking Team Leader job in Cape Town, South Africa:

- Must be fluent in Dutch and English
- A minimum of 3 years’ experience managing a large team in a fast paced, high pressure environment
- Ownership is key to the success of a team and delivering service to our players
- Excellent knowledge of sports and betting products
- Always thinking like a Player, from start to end of ideas
- Ability to identify inefficiencies and to build, implement, and manage new and improved processes and procedures
- Natural ability to lead and direct during high pressured situations and make key decisions quickly and confidently