Disability Claims Consultant wanted for a company in the Northern Suburbs.
The successful candidate will need to ensure smooth running of a functional area by delivering proficient and effective administration support.
RESPONSIBILITIES AND WORK OUTPUTS

Receive and manage all calls from internal and external clients.
Provide first time call resolution to resolve all queries timeously and effectively.
Dealing with clients in a competent, efficient and professional manner in accordance with the quality standards.
Perform an efficient and accurate administrative function.
Ensure accurate completion of documentation as per departmental guidelines in order to meet client needs.
Take ownership of escalated and unresolved queries and ensure they are resolved timeously and effectively.
Compliance with workplace policies and procedures.
Identify risks to the company and escalate accordingly.
Monitor applications to ensure risks could not potentially lead to financial loss to the company.
Engage with appropriate training interventions to promote own professional development.
Actively live values like honesty and integrity.
Maintain effective client relationships to ensure successful service delivery and support.
Monitor customer delivery constraints and escalate exceptions to management.
Maintain positive and productive relationships with key clients.
Scanning and Indexing.
Call centre duties (receive and manage all calls from internal and external clients).
Update workflow system and upload documents with personal member information

EXPERIENCE AND QUALIFICATIONS
Matric / Grade 12 (NQF Level 4)
Computer literacy
Intermediate Excel
1 to 2 years relevant experience
Exp and knowledge of the disability process
Understanding of basic medical / Health terms