MINIMUM REQUIREMENTS:

• Matric / Grade 12
• 3 Year Degree / Diploma / Certificate in Sales / Marketing
• Up to 5 years’ experience as a Sales Representative
• Valid driver’s license
• Experience in the Sub Sahara Africa Regions would be an advantage
• Prepared to stay overnight and away from home for extended periods
• Candidate must have a valid Passport
• Candidate will need to have a valid medical card confirming all required vaccinations

DUTIES AND RESPONSIBILITIES:

• Canvassing and opening of new customer accounts based on their viability as future customers and in collaboration with the Export Manager
• Assist with the credit application process where necessary
• Provide the customer with POS and other incentive material
• Update customer database by providing new information regarding new customers and / or updating existing information.
• Monitor monthly sales per customer using the Sales Management process
• Buying patterns and volumes (increasing / decreasing / stable number of units) and profitability of customers
• The setting up model stocks per customer i.e. unit mix required and sold
• Customer satisfaction levels through joint visitations with Export Manager
• Appropriate support to export designated persons
• Selling of concepts and ideas to customers
• Appropriate links between internal and external customers e.g. Debtors, customer integration center (CIC), warehousing and the customer)
• Adhere to the set calling cycle
• Introduce new marketing and promotion ideas and assisting the customer in aligning its strategy with that of the Company (marketing strategy)
• Provide input into the sales budgeting process on an annual basis
• Daily extrapolation of sales information from the SAP system to assess actual units against target units and implement a plan of action if necessary
• Manage and monitor gross profit on a daily basis and implement action plan if necessary
• Provide regular technical presentations / training to customers on products and pricing to ensure that the customers are kept up to date with technical product changes
• Build customer relations by planning, controlling and updates
• Ascertain whether correct pricing structures are in place at all times
• Initiate and monitor all promotional activity to develop and grow existing customer base and market share in consultation with the customer and Export Manager
• Respond timeously to all queries raised by customers
• Follow up on all cases of dissatisfied customers and ensure that an action plan is implemented to resolve such cases to everyone’s satisfaction
• Build and maintain satisfactory working relationships with customer liaison, debtors, warehouse staff and value logistics (customer information center)
• Ensure daily and weekly discussions take place with customer liaison / customer integration center (CIC) and other aforementioned stakeholders to ensure that all customer queries are followed up and satisfactorily resolved
• Assist customer liaison / customer integration center (CIC) department with maintaining customer base by updating customer information when necessary
• Provide monthly feedback to the Export Manager on all activities relating to the customer
• Co- responsible with debtors for effective, timeous collection of outstanding debtors’ monies

• In collaboration with debtors ensure that all outstanding debtors are less than 45 days at all times
• Assist debtors staff in resolving customer queries
• Pro-actively manage customers with potentially high risk for the Company and liaise with debtors in respect of any action planning that needs to be done
• Responsible for ensuring that vehicles and other company equipment are maintained in accordance with company policy and procedure
• Reduce operational costs by optimizing company resources (cell phone, car etc.) and curbing unnecessary expenses
• Monitor buying patterns of all customers to assist in the forecasting of stock requirements on a monthly basis
• Assist the customer in managing their own stock levels and mix
• Liaise with warehouse on an ongoing basis to ensure optimal availability of stock in an effort to resolve any outstanding queries
• The position requires that extensive travel by Road and Air be undertaken within selected countries in the SSA region