A well-established international support company for online gaming have an amazing job opportunity for a French speaking Customer Service Host to join their team in Cape Town, South Africa. This exciting opportunity is ideal for the young French speaker, who wants to gain valuable experience in a multi-disciplinary environment, work with cutting edge technologies, while serving the European market in the online gaming industry. Does this sound like the perfect opportunity for you? Keep reading!

Your key job responsibilities as the French speaking Customer Service Host in Cape Town, South Africa will include:

- Promotion driven interventions, inbound (and/or outbound when required)
- Financial information, gaming advice, and review for additional offers, proactive value adds
- Customer relationship building and management by maintaining customer notes and paying attention to customer cues
- Responding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social media
- You will be required to stay abreast with customer centre SLA's as teamwork will be required to maintain and exceed the expectations set
- Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required)

Requirements for this French speaking Customer Service Host job in Cape Town, South Africa:

- Must be fluent in French and English
- Completed Matric
- Customer Service Experience
- 1+ years’ experience as a Call Centre Agent
- Previous working experience in the online gaming industry a definite advantage
- Strong customer service skills; ability to create rapport with customers, via telephone, chat and email