Are you fluent in German and looking to work in a stylish urban resort elevated on a hillside with panoramic views, whilst working with a team that is built on mutual respect, collaboration, and excellent service in Cape Town, South Africa? This company have an amazing job opportunity for a German speaking Guest Services Agent to join their team! This team’s culture is personified by its employees, people who share a single focus and are inspired to offer great service. Does this sound like you? Keep reading!

Your key job responsibilities as the German speaking Guest Services Agent in Cape Town, South Africa will include:

- To act as an ambassador, displaying a great sense of style and conveying to the guest a sense of assurance
- Enthusiastically greet all incoming calls, knowledgeably answer questions, anticipate the callers’ needs, and respond promptly with your personal spirit, however busy and whatever time of day
- Create memorable experiences with a fantastic, welcoming personality that can relate to guests & team members
- Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty
- Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home
- Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met
- Calmly and confidently communicate with and dispatch appropriate emergency personnel

Requirements for this German speaking Guest Services Agent in Cape Town, South Africa:

- Fluent in German and English. Providing amazing experiences requires the ability to communicate fluently
- Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
- Previous experience passionately providing service to others and assisting with emergency situations
- People Person. The best part of serving others is creating experiences for them that go beyond the expected