A leading international company that provides their clients with next-generation IT solutions have an exciting job opportunity for a German speaking Online Customer Care Support to join their team remotely in South Africa. You will provide 1st and/or 2nd level telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client. Join an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to the world’s leading multinational enterprises, outsourcers and service providers.

Your key job responsibilities as the German speaking Online Customer Care Support in South Africa (Remote):

- Receive and initiate calls to clients
- Provide users with proper authorisations
- Perform troubleshooting directly in the system of the customer, re-installs programs if necessary
- Work with greater independence, possesses bigger authority and knowledge to solve problems
- Contribute to solving problems on client-specific devices and applications
- Solve the overwhelming majority of the problems, forwards only those cases that require specialised knowledge to the next level of support or to a local partner
- Share knowledge with colleagues

Requirements for this German speaking Online Customer Care Support job in South Africa (Remote):

- Must be fluent in German and able to communicate in English
- Must have (or be studying towards) any of the following certification: Microsoft
- Certified Professionals (MCP), Microsoft Certified Desktop Support Technicians (MCDST), - IT Infrastructure Library (ITIL) foundation
- Be familiar with repair, analysis and measurement tools
- Strong customer- and result-orientation
- Team spirit
- Good interpersonal and communication skills (verbal and written)
- Understanding of easy to handle administrative tasks
- Understanding of IT – Microsoft Windows and MS Office (Word, Excel, Power Point, Outlook)
- Social competency to handle also hard emotions
- Good ability to handle stress