Reference: 5238 SJ

Job Description:

The Group Operations Manager will motivate and develop field management and staff to realise business and individual goals and objectives. The Group Operations manager will be commercially aware and business intelligent, fulfil a budgeting and forecasting function with the Group Financial Manager and advising on the best strategic path of growth for the business.

Strategy & Execution:
Promote Company Mission, Goals and Values and act as a role model for the advancement thereof
Formulate and recommend long range strategic plans and policies. Manage annual execution plans and budgets to ensure efficient and effective field operations activities.
Disseminate and ensure compliance with approved policies and objectives throughout the field operations team.
Plan and direct changes staffing and reporting relationships and lead, motivate, manage and develop operations work force in order to achieve the Department’s objectives.
Ensure that all personnel fully understand their accountabilities and those they have the authority and expertise to achieve them.
Liaise with and ensure that all service functional areas provide required support to operations in the achievement of the Department’s objectives
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Sales & Customer Growth
Maximise sales opportunities and market development activities. Keep Marketing informed on competitor activity and recommend/implement competitive strategies.
Identify and analyse trends/economic data in order to forecast business impact or opportunities
Understand People Capability deficiencies impacting sales and transaction growth.
Continuously evaluate the impact of current and new products on Sales and customer growth
Ensure continuous analysis on the impact of marketing activities and communicate results to Marketing.

Maximise the profitability
• Monitor restaurant and implement initiatives to improve controls to maximise restaurant profits.
• Monitor the impact of Development decisions on profitability and ensure cost effective decisions are made.

Training initiatives to drive Customer interaction and Operations Standards.
Accountability for and ownership of all tools and processes to achieve executional excellence.
Ensure the development, design, implementation and effectiveness of all new tools

Company Capability
Understand Company capability constraints
Partner with Human Resources and implement suitable initiatives, tools or processes to improve capability
Assets, facilities and equipment
Ensure that all company assets, facilities and equipment are managed efficiently and maintained properly.

Occupational Health and Safety
Ensure OHSA compliance
Ensure reporting on all robberies, property loss/damage and workers compensation/safety incidents and take appropriate action, when required.

Partnership Expectation:
Exceptional operational/commercial acumen and general business knowledge required through ongoing partnerships
A platform to be created for positive partnerships with all departments, be part of a working relationship with partners, support and trust one another and confidently rely on one another
Regular deliberate and non-deliberate functional and non-functional interaction with peers and critical role players in the group
The ability to partner across functions for sustainable operational growth and improved profitability

Leadership and Personal Growth Expectation:
A leader with the ability to operate at both strategic and operational level
Live and breathe company values and culture and implement across team
Exceptional communication skills at all levels and an ability to influence
Instil confidence in Operations and Training team members and others
Expose and grow current critical positions/functions in the team into leaders through ongoing leadership exposure and coaching
Ability to handle high levels of pressure and critical decision-making, be pro-active, decisive, and adaptable to change.
High integrity and openness combined with commitment to good governance.
Energetic, highly motivated, with an enquiring mind and passion for excellence and innovation in pursuit of business growth and success.