Minimum requirements:

· Matric / Grade 12
· N3 or above Technical Qualification
· Sales / Marketing Qualification, advantageous
· Minimum of 2-3 years’ experience within a solution-selling environment
· Valid driver’s licence - essential


Duties

Sales – Achieving Targets, Enabling Growth

· Visit customers and potential new customers according to a set of daily calling cycle and, if applicable, a new business development schedule
· Analyse and provide feedback on buying patterns of customers in geographical area in order to meet target objectives
· Provide ideas to increase sales within the area of responsibility
· Implementation of new marketing and promotion ideas and assist customers in aligning their strategy with that of the Company marketing strategy
· Monitor monthly sales per customer, understanding reasons for volume gains/ declines
· Make recommendations on product enhancements for improved sales potential
· New business opportunities by identifying potential dealers and distributors and cross selling opportunities
· Canvasing and opening of new customer accounts based on their viability as future customers (includes assistance with the credit application process)
· Update customer database by providing new information regarding new customers and/or updating existing information. Ensure 100% accuracy of all master data per geographical area (also critical for CRM purposes)
· Monthly reporting and meetings with the Industrial Business Development Manager to feedback status for existing and new business
o Implement initiative

o Managing market share for all types and brands

o Maintain and monitor market share on a monthly basis

o Grow market share to budget requirements ensuring target achievement

o Feedback on sales activity is done on a monthly basis at the SBO meeting at Business Unit Level

· Review all customers relating to performance adherence to KPA’s
· Conduct regular engagements with the Regional Sales Managers on performance against set targets for:
o Sales Volumes

o Profitability

o Warranty compliance

o Scrap return rate

o Call cycle performance

o Rotation performance

Profitability

· Ensure profitability targets are achieved at quote, tender and final invoice level.
· Adhere to Limits of Authority with regards to discounts and tender prices

Customer Engagement, Retention and Satisfaction

· Assess and manage all warranty claims, according to set policies & procedures,
· Build and sustain great customer service levels and business relationships in support of business objectives
· Resolve or escalate all customer queries/complaints according to relevant policies and procedures
· Investigate and resolve customer complaints and clarification of enquiries

Activities - Calls, Demo’s, Training, Competitor Intelligence, Market Feedback
· Visit customers and potential new customers according to a set of daily calling cycle and, if applicable, a new business development schedule
· Training of customers to ensure customers are kept up to date with technical product changes
· Make recommendations on product enhancements for improved sales potential
· Ensure that technical developments in the market are reported to the Industrial Business Development Manager for escalation to the Technical/Marketing team on an ongoing basis
· Ongoing tracking and reporting on competitor activity in the region
· Be an active Professional Social Media contributor (LinkedIn, etc) to be top of mind amongst other professional users.

Financial
· Set up monthly meetings and discuss action plans relating overall debtors as per standard trading terms and conditions in line with targets
· Ensure that operational costs are curbed by reducing unnecessary expenses and adhering to expense policy
· Conduct regular pricing surveys in the region and report findings to the Industrial Business Development Manager so as to maintain & grow market share
· Ensuring that discounts are managed in accordance with set parameters
· To ensure that the relevant sales target is achieved in accordance with budget

Internal Processes

· To ensure compliance to all relevant sales and operations policies and procedures
· Build and sustain good internal service levels and business relationships with the central functions in support of business objectives (Finance, HR, Marketing, Operations etc.)


Human Capital

· Report any incidences of alleged misconduct/non-performance to Senior Management to ensure action is taken as required
· Ensure that all HR administrative issues are processed accordingly