IT Account Manager (ISP) (HEC2218)
Randburg
R30 000 per month CTC

Previous experience within the ISP/Communications sector is essential
Manage and coordinate all activities with regards to managing the connectivity and telephony requirements of clients
Seeking a purpose driven individual that will be able to grow with the organization and at the same time has the necessary experience to ensure customers have confidence in them

Educational Requirements:
Intimate knowledge of converged connectivity and voice – the players, market, and products
At least 3 years working experience within the ISP sector
Qualification in IT would be advantageous
Must have MSP Experience

Duties and Responsibilities
Handling client communications, questions, requests, queries, and escalations both via email and telephonically
Working alongside internal support teams and external providers to promote optimal client service levels
Assist with client retention strategies and account management programmes
Assist with new client onboardings
Maintaining regular client contact
Single point of contact and liaison for clients on their voice and connectivity needs
Continually educating clients on how to get the most from their converged connectivity/voice products
Run cost comparisons
SLA Reporting
Compare and select the right internet/voice product for their converged business needs, budget, phase of growth and geographic location
Negotiate and manage the lifecycle/contract of each product
Coordinate the procurement, installation and support of internet/voice and supporting products
Manage the respective vendors and teams involved – both internal and external
Coordinate upgrades/downgrades, renewals, cancellations, migrations, and relocations
Assess utilization/consumption of each service and make recommendations as necessary
Interpret reports, invoices, contracts and contingencies or alternatives

Closing Date: 11 June 2021