IT Support Engineer with relevant IT qualifications and/or certification and experience in 3rd tier support of users and system platforms, preferably in a datacentre operations environment, required for a mid to senior support role in a corporate environment. Excellent technical IT skills essential.

Minimum requirements:
• Relevant IT qualification and/or certifications essential
• Minimum 6 years’ IT Support experience required
• Minimum 3 years’ experience in Hyper-V hypervisors required – server backup/replication technologies
• 3 years’ experience with Windows server 2008-2019, Linux, SQL Server 2012-2019 and MS Active Directory Skills required
• 3 years’ Hardware infrastructure experience required – Rack and Blade Servers, Desktops and Networks
• 3 years’ experience in Networking and Enterprise Storage, fibre channel, ethernet/wireless networks, VPN, VLANS required
• VMWare and VOIP experience required
• Previous experience in datacentre operations (Storage Management, Networks, Servers and Hypervisor technologies) essential
• Experience in IT security principles including layer 7 firewalls required

Responsibilities:
• Installation, configuration, support, maintenance, troubleshooting and monitoring of datacentre environments (hardware and software)
• Tier 3 support to users and system platforms
• Support and configuration of cloud services (AWS, AZURE, Office365, SharePoint)
• Installation, configuration and backup and replication solutions
• Ticket resolutions and IT administration tasks
• Liaising with IT Vendors and 3rd party support
• Standby duties