IT Support Engineer - Johannesburg
Salary Negotiable
Johannesburg,
Gauteng
more than 14 days ago
POSITION
IT Support Engineer
LOCATION
Johannesburg – East Rand
SALARY
Negotiable
SUMMARY
Are you ready to be the backbone of innovation? Our client, situated in the bustling hub of Gauteng, is on the lookout for a proactive IT Support Engineer to join their dynamic team. Your mission? To guarantee the seamless operation and advancement of their IT systems, empowering the organization to thrive in the digital age.
RESPONSIBILITIES
Responding to technical support calls from end users of computers and software applications.
Taking ownership of customer issues reported and seeing problems through to resolution.
Supporting employees with any IS&T challenges that may arise.
Raise Tickets for issues that need to be escalated to the Corp IS&T Support Team on Their (Ticketing Platform)
Assist in the installation of new network equipment (Firewalls / Switches / Cables / WiFi AP’s) and any other technical issues
Installing and Configuring computer hardware/software/systems/networks/data backups / MFP.
Upgrade and Repair all computers (Chrome OS / Windows OS / Linux OS) as well as LAN/WAN as and when necessary. Every reasonable effort must be made to eliminate unnecessary risk and downtime.
Obtaining quotes and placing orders with the Procurement Department and Admin work Ordering of IS&T equipment
Liaising with service providers regarding remote server issues (AWS platforms / Azure platforms / GCP platforms)
Referring complex IS&T issues to service providers
Maintaining all system security levels to comply with Group standards to combat any security threats. Crowdstrike (on an Enterprise Scale) or similar, as well as all other assistance required by the CISO.
MINIMUM REQUIREMENT
Grade 12 (or equivalent) plus Diploma or Degree in relevant field or assessed equivalent competence.
A+ / N+ – fundamental understanding of networks essential
MCSE Qualification Beneficial, CCNA Beneficial
Meraki Equipment (Firewalls / Routers / Switches / WiFi AP’s / Cameras / Sensors) /Network Managed PoE Switches – HP / Cisco / Aruba / Meraki Cisco experience is essential.
Active Directory – Maintaining Active Directory / Creating User Accounts
AWS Experience – EC2 / S3 / Storage Gateway / Glacier etc
SaaS / IaaS / PaaS experience
Google Workspace Administration
IT Support Engineer
LOCATION
Johannesburg – East Rand
SALARY
Negotiable
SUMMARY
Are you ready to be the backbone of innovation? Our client, situated in the bustling hub of Gauteng, is on the lookout for a proactive IT Support Engineer to join their dynamic team. Your mission? To guarantee the seamless operation and advancement of their IT systems, empowering the organization to thrive in the digital age.
RESPONSIBILITIES
Responding to technical support calls from end users of computers and software applications.
Taking ownership of customer issues reported and seeing problems through to resolution.
Supporting employees with any IS&T challenges that may arise.
Raise Tickets for issues that need to be escalated to the Corp IS&T Support Team on Their (Ticketing Platform)
Assist in the installation of new network equipment (Firewalls / Switches / Cables / WiFi AP’s) and any other technical issues
Installing and Configuring computer hardware/software/systems/networks/data backups / MFP.
Upgrade and Repair all computers (Chrome OS / Windows OS / Linux OS) as well as LAN/WAN as and when necessary. Every reasonable effort must be made to eliminate unnecessary risk and downtime.
Obtaining quotes and placing orders with the Procurement Department and Admin work Ordering of IS&T equipment
Liaising with service providers regarding remote server issues (AWS platforms / Azure platforms / GCP platforms)
Referring complex IS&T issues to service providers
Maintaining all system security levels to comply with Group standards to combat any security threats. Crowdstrike (on an Enterprise Scale) or similar, as well as all other assistance required by the CISO.
MINIMUM REQUIREMENT
Grade 12 (or equivalent) plus Diploma or Degree in relevant field or assessed equivalent competence.
A+ / N+ – fundamental understanding of networks essential
MCSE Qualification Beneficial, CCNA Beneficial
Meraki Equipment (Firewalls / Routers / Switches / WiFi AP’s / Cameras / Sensors) /Network Managed PoE Switches – HP / Cisco / Aruba / Meraki Cisco experience is essential.
Active Directory – Maintaining Active Directory / Creating User Accounts
AWS Experience – EC2 / S3 / Storage Gateway / Glacier etc
SaaS / IaaS / PaaS experience
Google Workspace Administration
Recruiter: DAV