MANAGER: CLIENT MANAGEMENT (GM Level)
JHB
LOGISTICS / DISTRIBUTION / WAREHOUSE / HEALTHCARE SECTOR


Leading logistics / distribution / Warehouse concern seeks a suitably qualified Manager: Client Management to join their dynamic team.

The successful candidate will resume responsibility for the overall management of relationships with the Company’s Client portfolio. This includes retention management as well as the management of growth and future value extraction with existing clients. The incumbent will be responsible for the management of the current team of Key Account Managers.

KEY PERFORMANCE AREAS:

Ensure appropriate relationships are established across all identified levels within the client.
Ensure regular interactions with all clients.
Ensure client service levels are maintained in accordance with agreed targets.
Track and take the necessary action in order to achieve monthly budgeted client revenue
Drive strategies to ensure maximum value extraction within existing strategic clients.
Drive client centricity by providing input, aligning and evolving company service offerings with needs identified at clients.
Manage client contract matrix and renewals
Facilitate interaction with internal departments in order to resolve client queries and optimise service delivery.
Handle relevant reporting

QUALIFICATIONS / SKILLS / EXPERIENCE:

Matric
Relevant tertiary qualification
Minimum 5 -8 Years’ experience in client/customer relationship management, 3 of which at a managerial level
Solid logistics experience within a healthcare environment
Strong understanding of Warehousing and Logistics processes
Strong knowledge of relationship management principles
Able to work in a high-pressured environment with strict deadlines
Strong multitasking skills
Client centricity
Improvement orientation
Inspirational leadership and able to lead a team
Personal Courage
Strong decision making and good judgement
Interpersonal Effectiveness
This role will require travelling – willing to travel and work long hours to ensure that all operational requirements are being met
Advanced computer literacy
Exceptional communication skills