Manager: Collections Strategy
Division: Credit
Industry: Banking
Based: Midrand
EE: Yes
Salary: R44 000 – R68 000 pa ctc
Qualification’s: Post Graduate Degree or relevant qualification with quantitative subjects
Years of experience required: 3-5 years

Perform advanced data analytics to support Collections Strategy across the bank. Ensure the successful implementation and monitoring of collections strategies across all areas of collections.
To be successful in this role; one will need to strike a balance between strategic thinking and actual hands-on analyses using tools such as SAS, SQL, etc. Individual must possess strong technical skills to turn data into actionable insights and have the ability to think about the big picture and connect the dots to evaluate how the insights impact the Collections environment.

MINIMUM EDUCATION
• Degree or relevant qualification with quantitative subjects
PREFERRED MINIMUM EDUCATION
• Post Graduate Degree or relevant qualification with quantitative subjects
MINIMUM EXPERIENCE
• 3 years experience in credit analytics environment within financial services with exposure to business
PREFERRED MINIMUM EXPERIENCE
• 5 years experience in credit analytics environment within financial services with exposure to business; 1 year experience in managing subordinates
CRITICAL COMPETENCIES
Strong analytical skills:
• Ability to logically go about analysing complex data in order to identify opportunities or risks from a collections point of view
• Ability to co-ordinate and manage simultaneous data requests for analysis of varying size and scope
Strong technical skills:
• Expert user of SAS, SQL, Excel, and other relevant data management software (e.g. Python)
Business Acumen:
• Knowledge and understanding of retail banking
• Knowledge and understanding of operational Collections and Payments environments within retail banking would be advantageous
• Knowledge of regulations in the Collections and Payments environment would be advantageous
ADDITIONAL COMPETENCIES
• People Management skills (including performance management)
• Project Management and coordination skills
• Ability to build strong relationships across teams and departments
• Ability to summarise and present findings, proposals and monitoring in document or presentation format in a professional manner
Fundamenrtal Competencies
• Ability to see the big picture (e.g. how everything interlinks, process flow etc.)
• Ability to multi-task
• Accuracy and Attention to detail
ORGANISATIONAL STRUCTURE
• The position report to Senior Manager: Collection Strategy who then report to Head: Credit & Collections Strategy
KEY RESULT AREAS
Advanced Analytics
• Execute advanced analytics to:
• Investigate and identify opportunities or risks from a collections point of view
• Get fit-for-purpose data driven solutions to inform strategy
• Ensure the successful implementation of the strategies across the different areas of Collections
• Execution of analysis through the utilization of the available tools including SAS, MS Visual Studio (SQL), MS Excel , Python, etc.
Ad hoc model building
• Assist with strategic collection model building that falls into the scope of the Collections Strategy team
• Sourcing and preparation of data for modelling purposes
• Establishment of inputs into the models
• Validating the accuracy of the models
• Evaluating the impact on business outcomes
• Assist with the operational implementation of the model
Monitoring, Reporting and Compliance
• Liaise with the data and reporting team to enhance daily / weekly / monthly monitoring to incorporate new strategies
• Interpret and write-up findings in monthly monitoring reports
• Ensure that monitoring is in place as soon as a champion/challenger or new strategy has been implemented
• Summarise and present findings and proposals in document or presentation format in a professional manner
• Keep abreast of regulations in the Collections environment and ensure that all work done complies with it
Customer
• Create and maintain productive relationships with internal and external clients by providing advice and assistance
• Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
• Build a positive image by exceeding client expectations at all times
• Treat internal and external customers fairly at all times