Core purpose of the role:
The core purpose of this position is to facilitate communication and feedback between clients and the dealership. To be successful in the role, you would have a passion for customer satisfaction, be professional in your customer interactions, and keep an accurate client management database system

Knowledge Essential

• Computer Literacy.
• Auto-line and Microsoft Office
• Alignment of strategy in terms of organisational structure, processes, technology and measurement criteria
• Ability to identify, understand and manage issues, problems and opportunities.
• Proven track record of Project Management.

Skills Essential

• Communicate clearly, concisely & effectively with customers, sub-ordinates, peers & superiors, and an above average ability to build professional relationships and interact with customers and business partners.
• Ability to manage conflict, deal effectively with unhappy customers under difficult circumstances and build trust.
• Anticipate & deal with challenging situations.
• Maintain stable performance under pressure or opposition.

Personal Attributes
Essential:
• Ability to inspire confidence in others, initiate action and gain commitment from relevant colleagues / stakeholders.
• Ability to impact positively on others.
• Willingness to learn and keep up to date with developments

Advantageous:
• Commitment for behaving correctly and ethically
• Enthusiasm for learning, sharing and growing.

Key deliverables and outputs

1. Support the business operations in all aspects of Customer Relations Management, increasing customer loyalty and attracting conquest customers to the dealership.
2. Ensure compliance with policies and procedures, and uphold brand values.
3. Implement and maintain a CRM strategy throughout the business operations. The strategy should be a comprehensive and integrated plan supported by the
correct organizational structures, processes, and technology and measurement criteria.
4. Manage the maintenance of all the business operations Database’.
5. Public Relations duties encompassing the marketing of the business operations as well as coordinating and organizing promotional events and functions embarked upon by the dealership from time to time.
6. Employ various resources (budgets, business operational staff within various departments, external suppliers and marketing / advertising agencies) in order to facilitate the CRM purposes.
7. Monitor, analyse and manage the customer expectations in conjunction with the various business operations in order to retain and grow the customer database.
8. Identify and manage potential opportunities (lead management on used vehicles, truck and vehicle servicing, aftermarket fitments) across the business operations while managing our current database.
9. You will also be responsible for reporting on EE requirements as per Company and DoL requirements, manage the MERSETA, Skills Plans and Discretionary grants and reporting, and manage and maintain the OHSACT system.

Salary range: R25 441 - R33 000