A vacancy for a Temporary Merchant Services Administrator within Card Connect, a division of Main Street 1723 (Pty) Ltd, in Johannesburg.

To accurately vet and process merchant applications from beginning to end and deliver on all merchant administrative daily tasks as allocated.

The responsibilities of the position include, but not limited to:
• Administrative duties:
o Processing of new applications
o Vetting of new applications (Inclusive of Conducting all risk checks)
o Contacting merchants and managing the process for missing information
o Terminal deployment on all relevant systems (Postilion, Prime, Alieno, Portal, CRM, SharePoint)- Must have 1 or more system experience
o Sending of deployment requests to relevant department/s
o Administration of Merchant change requests
o MIS (Ensuring Data integrity)
o Scanning of Merchant applications
o Filling of Merchant applications
o Merchant queries
o Merchant communication
o To assist with other tasks within merchant services when required

In order to be considered for this position the following requirements need to be met:
• Matric
• Completed Admin or Banking related diploma/Degree
• Understanding of acquiring credit card payments systems and product knowledge, Banking regulations.
• At least 2 years working experience in the Merchant services environment.
• Experience in Merchant services (acquiring - Merchant onboarding) with a good track record would be an advantage
• Good knowledge of Mastercard/VISA/PASA requirements and Customer relations
• At least 2 – 3 years’ experience in credit card administrative experience.
• Good letter writing skills and vocabulary.
• Administration experience
• Experience in dealing with customer complaints.

Technical Competencies:
• Good card and merchant POS device knowledge in issuing and acquiring (Product Knowledge)
• Basic Knowledge of the Transactional processing chain
• Good Merchant services knowledge
• Good knowledge of KYC, FICA and the bank’s policies and procedures for new merchant applications
• Knowledge of the Code of Banking Practice
• Good knowledge of the Terms and Conditions of Use of Credit Cards and merchant POS devices
• A general knowledge of Mastercard/VISA/PASA requirements
• Ability to use Microsoft products
• Knowledge of Postilion, SharePoint and CRM would be advantageous

Personal competencies:
• Good communication skills.
• Ability to work under pressure.
• Ability to use initiative – problem solving ability.
• Lateral thinking abilities.
• Activity scheduling skills- work within deadlines.
• Accuracy and ownership.
• Team Player.
• Decision making.
• Time Management.
• Assertiveness skills.
• Self-managed.
• Conflict management.

Send us a 2-3 page copy of your CV. If you do not hear from us within 14 days of your application, consider your application unsuccessful.