Duties & Responsibilities
To provide infield support on network solutions, and the associated services.
Ensure all calls are carried out timeously and effectively and to the satisfaction of the customer.
Ensure that requests for assistance received via the Service Desk are attended to accurately and efficiently.
Where required, to provide customers with updates or feedback on calls that is logged on the call logging system.
Assist Network team to meet identified SLA's.
Actively support team on common goals and participate in high team performance.
Provide 24x7 technology platform and customer support on a rotating basis.
Continuous broadening of own technical skills and problem solving
Engaging in formal and informal knowledge transfer
Time management in accordance with Customer service requests and SLA
Ensure that Network Solutions are monitored and proactively managed to required service levels and administered for the customer.
Support day to day operations
Be able to diagnose hardware and software related issues on Network equipment

Education:
- IT Diploma/ Degree
- 5 - 8 years experience within a similar role

Package & Remuneration
Must be available IMMEDIATELY for a 2-month project that might be renewed