Our client in the Telecoms Industry is looking to hire an NOC Desk Operator.
Duties and Responsibilities
• 24/7 proactive monitoring and support of the live and staging infrastructure.
• Investigate and react to any live issues that might arise.
• Act as an escalation point for issues flagged by customer support.
• Partake in the design and implementation of new setups.
• Handle service requests, incidents, problems, and change requests, using ITIL best practice.
• Assist in process improvement and automation.
• Troubleshooting daily.
Requirements
• Senior Certificate (essential)
• Min of 3 years’ experience in technical support and monitoring
• All-rounder, with very good IT knowledge and in Linux technologies
• Excellent communication skills, capable of delivering information to both technical and non-technical personnel
• Ability to work autonomously and in a team environment
• Good problem-solving skills
• Excellent attention to detail and organizational skills
Competencies
• Microsoft Office Suite – Intermediate Level or higher – Excel important
• Remedy & Team Support experience
• Polite and compassionate without lacking confidence
• Strong interpersonal skills (with clients, suppliers, and team members), good relationship building characteristics
• Good communication skills
• Deadline driven
• Accurate and attention to detail
• Able to multi-task
• Organized
• Honest and reliable
• Analytical
• Punctual
• Perform well under pressure
• Solution Driven