Responsibilities of the role include:

Task Allocations:
• Prioritize Tasks escalated by Retentions department
• Assign tasks in order of importance to Field Service Technicians Monitor Daily Activity of Field Service Technicians to establish outcomes – either FST has capacity to attend to more tasks/tickets or won’t be able to achieve deadlines within working hours.

Route / Map Schedule Planning:
• Schedule tasks according to priority tickets per zone/suburb alternating between zones/suburbs weekly
• Establish routes & resources required to achieve goals of resolving tickets by priority

Intermediary between Retentions & Field Service Technicians:
• Receive tickets escalated by Retentions Team and establish priority
• Assign daily tasks/tickets to FST’s
• Continuously monitor new tasks/tickets assigned during the day to establish if priority tickets can be attended to faster.
• Update tickets daily on FST’s progress and assign back to Retentions

Reporting:
• Report to Field Services Manager on activities upon request with adequate knowledge of processes/systems and reporting required.

In order to be considered for the position, the following requirements must be met:
• Sound Computer literacy: able to work with a word processor, spreadsheets, use the internet.
• Critical administrative skills include good organisational and planning skills as well as problem-solving and time-management skills. Attention to detail is necessary as well as the ability to manage multiple demands
• Sound numeric skills
• Sound communication skills in English (both verbal and written).

To apply for this position, include a 2-3 page CV, specifying the position you are applying for. If you do not hear from us within 14 days consider your application unsuccessful.