Synopsis
My client is seeking an Operations Manager for Fraud and Risk to be responsible for developing and implementing strategies to mitigate fraud and manage risk within the organisation's operations. This role involves overseeing fraud prevention measures, analysing risk factors, and leading a team to ensure compliance with regulatory standards. This is a 6-month contract.

Qualification and Experience
Bachelor's degree in business administration, Finance, or a related field will be preferred.
Advanced degree or professional certification (e.g., CAMS for AML) is a plus.
Proven experience of 5 years in operations management (Fraud and Risk), preferably in the technology or financial services industry.
Risk management / incident risk management experience.
Experience with fraud detections operations.
AML (Anti-money laundering) detections operations.
Refunds management experience.

Roles and Responsibilities

Audit Findings Management:
Review and address audit findings promptly, ensuring compliance with regulatory requirements and internal policies.
Develop and implement corrective action plans to mitigate risks identified during audits.

Fraud Operations:
Lead the fraud operations team to detect, investigate, and prevent fraudulent activities on the platform.
Develop and enhance fraud detection algorithms and tools to stay ahead of emerging threats.

AML Operations:
Oversee AML compliance efforts, including customer due diligence, transaction monitoring, and suspicious activity reporting.
Stay abreast of evolving AML regulations and implement necessary changes to maintain compliance.

Front Line Operations:
Indirect monthly management and supervision of the front-line customer servicing team (COPS) to ensure SLAs while optimising on the OPEX and CAPEX costs pertaining support resources.

Second Line Support Queries:
Provide expert support to address escalated customer queries and issues beyond the capacity of front-line support teams.
Collaborate with cross-functional teams to resolve complex customer issues efficiently.

Refunds Management:
Develop and maintain refund policies and procedures to ensure timely and accurate processing of refund requests.
Analyse refund trends and implement measures to minimize refund-related risks.

Reconciliation:
Oversee reconciliation processes to ensure accuracy and completeness of financial transactions.
Investigate and resolve discrepancies in a timely manner to maintain data integrity.

Incident Management:
Develop and implement incident response protocols to effectively manage operational disruptions, security breaches, and other incidents.
Coordinate with internal teams and external stakeholders to minimize the impact of incidents on the platform.