Reference: 5134 CDS
Job Description:

The Operations Manager is responsible for the effective management and control of the rolls, functions and processes in the Operations department.
Procurement and Stock
Project materials procurement cycle
Negotiate best pricing with suppliers
Tracking and reporting key functional metrics to reduce expenses and improve effectiveness
Stock dispatched accurately
Minimum stock levels per department
Stock takes done timeously and accurately
Correct stock movement process followed
Accurate stock levels for new projects – accurate timelines
Correct procedure for handling damaged goods
Capture all supplier invoices, stock adjustments, warehouse transfers and stock returned
Warehouse always neat and tidy
Fleet
Complete fleet due diligence procedure implemented and maintained
Fleet costs as low as possible
Helpdesk
Manage team leaders – monitoring of calls, systems, tickets and schedules
Required resources regarding network statuses updated
Manage interdepartmental escalations
Manage cancellations – saving rate of cancellations, post-mortem of cancellations
Supervise network monitoring and incident response performance
Prepare and submit status reports to customers and management
Installations
Ensure quality of installations
Oversee the preparation of installations and final as-built drawing packages
Effective planning of installation teams, schedules and work standards
Effective interdepartmental communication and workflow
High profile clients and projects
Installation performance in accordance with: SOW, Schedule, Budget, and Quality
Statement of Work (SOW) and Schedule of Record
Staff Management and Training
Company relevant training through suppliers
OHS training for departments – bookings and payments
Accurate and timely weekly/monthly reporting
Code of conduct and high standard of ethics towards clients
Performance reviews on quarterly basis with team

Qualifications:

Advanced wireless technology experience 2-3 years
Advanced Mikrotik technology experience 2-3 years
Relevant ICT/business/operations qualification
Excellent leadership and people skills
Strong customer focus
Good verbal and written communication skills
Problem-solving skills
Ability to work quickly and efficiently