Outbound Sales Host - Cape Town
Salary Negotiable
Cape Town,
Western Cape
more than 14 days ago
How does free-lunch, gym membership and onsite parking in Cape Town CBD sound? We’re based in the prestigious Cape Town CBD and are looking for energetic, customer-centric and target-driven-go-getters to power our global enterprise. We provide top quality outbound services to a potential customer base within the lucrative world of online gambling.
This is an opportunity where you get to drive you career by both determining your income and driving your career at DigiOutbound. Join our team, thrive in a world of work hard and play even harder. We’re at the Top of our game!
The Department:
Our goal is simple: support growth of the brand. Which means it's our job to make sure that everything we do is strategically targeted, data driven and focused on return on investment. We use cutting edge tech to ensure precision within every field we operate, and push our people to stay on top of the latest marketing trends through regular training opportunities.
Purpose of the Role:
You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service. These services will be focused on customer retention and all interventions will be directed at improving customer loyalty, retention and relationship building.
Duties include, but not limited to:
• Completion of daily outbound sales with daily set KPI in the English language
• Meet or exceed daily outbound KPI’s of dials, claims and conversions
• Execute outbound campaigns to identify customers
• Customer relationship building and management
• Cross selling of products and services
• Processing pertinent information into relevant databases
• Performing extra tasks given by managers/supervisors as required
• Excellent time management and adherence to schedule
Essential Criteria:
• 1-2 Years’ Sales experience
• Fluent in English; able to communicate effectively (Speak, Read and Write)
• Able to work 24/7 shift rotations
• Grade 12 OR Equivalent
• Reliable transport
Desirable Criteria:
• Be in possession of degree or diploma; preferably in sales or marketing
Person Specifications:
• Communication
• Customer Focus
• Influence
• Innovation
• Sales Ability
• Self-Development
• Stress Tolerance
• Teamwork
• Time Management
This is an opportunity where you get to drive you career by both determining your income and driving your career at DigiOutbound. Join our team, thrive in a world of work hard and play even harder. We’re at the Top of our game!
The Department:
Our goal is simple: support growth of the brand. Which means it's our job to make sure that everything we do is strategically targeted, data driven and focused on return on investment. We use cutting edge tech to ensure precision within every field we operate, and push our people to stay on top of the latest marketing trends through regular training opportunities.
Purpose of the Role:
You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service. These services will be focused on customer retention and all interventions will be directed at improving customer loyalty, retention and relationship building.
Duties include, but not limited to:
• Completion of daily outbound sales with daily set KPI in the English language
• Meet or exceed daily outbound KPI’s of dials, claims and conversions
• Execute outbound campaigns to identify customers
• Customer relationship building and management
• Cross selling of products and services
• Processing pertinent information into relevant databases
• Performing extra tasks given by managers/supervisors as required
• Excellent time management and adherence to schedule
Essential Criteria:
• 1-2 Years’ Sales experience
• Fluent in English; able to communicate effectively (Speak, Read and Write)
• Able to work 24/7 shift rotations
• Grade 12 OR Equivalent
• Reliable transport
Desirable Criteria:
• Be in possession of degree or diploma; preferably in sales or marketing
Person Specifications:
• Communication
• Customer Focus
• Influence
• Innovation
• Sales Ability
• Self-Development
• Stress Tolerance
• Teamwork
• Time Management
Recruiter: Digital Outsource Services