My client, a leader in Digital Banking, is looking for a Performance Coach to enhance the level of service provided to the customers in a call centre environment.

In this role, you will report to the Training and Performance Team Leader, you will assist to develop an effective coaching plan for the Call Centre and act as a ‘super-user’ to support CSRs on systems and products.

To qualify, you are a South African born citizen with a minimum qualification of matric and preferably an additional qualification in Quality Assurance or coaching.

You also have at least 3 years successful experience as a performance coach or quality assurance consultant within a banking call centre environment (telephone or internet banking).

As a permanent employee you will receive a fixed monthly salary with benefits, 13th cheque and regular additional incentives for performance. You will work in a fun and professional environment and join the organisation at a time of growth.

This position is available to start and opportunity will be given to recently retrenched candidates too.

To find out more about the organisation and this role, apply now for a fast-track application process.